Three days,
under 500 words.

1. The rule

Every paid plan, including the Lifetime Founders edition, comes with a 3-day money-back guarantee, provided you have run fewer than 500 words through the humanizer since buying. If both are true, email [email protected] with one sentence saying you want a refund and we process it the same business day, almost always within a few hours. Once you pass 500 words the guarantee no longer applies, because every run spends compute we pay for and cannot get back. 500 words is about three average runs, which is enough to judge whether the output is what you need.

2. What counts as eligible

• Pro monthly: 3 days from the day of purchase or any subsequent renewal, under 500 words humanized.
• Pro annual: 3 days from the day of purchase, under 500 words humanized.
• Lifetime Founders edition: 3 days from the day of purchase, under 500 words humanized.
• Add-on word packs: 3 days from purchase, full refund if no words have been used. Pro-rated refund if some words have been used.

3. How to ask

There is one way and it always works: email [email protected]. It goes to a real inbox. A real person answers. Your refund goes back to the original payment method via PayPal, which usually means 3 to 10 business days for the funds to actually appear in your bank or card statement (that part is on your bank, not us).

4. After the 3 days

After day 3, refunds are at our discretion and we evaluate case by case. We are reasonable. If our service genuinely failed (significant downtime, a bug that ate your output, a billing mistake), we will still refund you, period. If you simply changed your mind and forgot to ask within the window, we'll usually still help, but we are not promising it.

5. What is NOT refundable

• Charges where we have evidence of fraud, chargebacks filed without first asking us, or terms-of-service violations.
• Refund requests that arrive more than 30 days after the original purchase, with no exceptional circumstance.
• Word allowances that have already been fully consumed and used by the requester before the refund request.
• Purchases where more than 500 words have already been processed through the humanizer. Every run consumes paid compute on our side (the premium engine alone scores eight full candidate rewrites per request), and that cost cannot be recovered once the work is done. 500 words is roughly three average runs, which is enough to evaluate the product properly before you commit. Below that threshold the 3-day guarantee in section 1 applies in full, no questions asked.

6. Founders edition specifics

The Founders edition is a one-time $199 payment for a lifetime seat. The 3-day refund applies the same as any other plan, including the 500-word limit. After the 3 days, your seat is permanent. If we ever wind down HumanGPT entirely (we don't plan to, but in the unlikely event), Founders are notified at least 90 days in advance and receive a pro-rated refund based on time elapsed since purchase. This pro-rata clause is also in the Terms.

7. Chargebacks

Please don't go straight to a chargeback. Reply to your receipt first. We've never refused a legitimate refund request. Chargebacks cost us extra fees and end up putting our payment processor relationship at risk for everyone. If we missed your refund email and you go to a chargeback, we'll honor it, but a quick email saves us both time.

8. EU and UK consumers

Under EU and UK consumer law, you have a 14-day right to cancel digital services unless you waived that right when starting to use the service. By using HumanGPT before the 3-day window expires, you confirm you want immediate access and waive the 14-day cancellation right. You still get our 3-day refund, which exceeds what is statutorily required for already-consumed digital services.

9. Contact

Refunds: email [email protected]. Anything else: [email protected].